Operations Officer in Customer Care Delivery DK team
Area
Do you know what happens when a big company becomes a customer of the bank? Do you know how E-banking works from the company’s perspective? Join us and find these and other answers!
You will have an exciting opportunity to be a part of a team that provides services in Everyday Banking Corporate such as accounts opening/closure procedures, implementing orders for various banking products and ensuring smooth online banking – District – features set-up for the Danish market.
We are looking for a colleague who would be focused on efficiency and team goals, seek to provide high-quality services to our corporate customers, and be engaged in Lean culture.
Mission
- Ensure delivery of Everyday Banking Corporate day-to-day services Danish business and VIP customers
- Solve issues and daily ad-hoc requests to ensure the best possible customer experience
- Have close collaboration with Danish advisers’ teams and stakeholders and optimize solutions for our customers
- Ensure the best quality of processes and constantly look for solutions to improve or automate them (automation, Lean, etc.)
- Be part of various initiatives and projects
Skills
- Experience in an operational or administrative role (would be an advantage)
- Critical mindset, detail orientation
- Focus on high quality and accuracy
- Strong collaboration and communications skills
- Proactive learner and process challenger
- Upper-Intermediate English language skills
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1400 EUR to 2100 EUR gross EUR/monthly).
Your title in job contract will be Officer - Service Delivery.
